No. Madison's water and sewer utility is the Madison Suburban Utility District (MSUD), 615-868-3201. Metro Water Services serves most of Davidson County, but Madison is one of the district exceptions — Metro's own outage map states it doesn't cover the MSUD service area. Check the name on your bill; the utility on the bill is the authority for public-side problems.
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The caveat, in full: what changes and what doesn't
Quick answer
who do I call for a sewer problem in Madison? For the public side — the street backing up, several houses at once, a problem past your property's connection — call the district: MSUD, 615-868-3201. Metro Water's 615-862-4600 doesn't cover Madison's system; Metro's own outage information says its map doesn't include the Madison Suburban Utility District's service area. For the private side — your lateral, your house, one address — that's a drain company's work: ours starts with a camera, $225, included with a main line clean at $249.
Our who owns my sewer line page is built on Metro Code §15.40.050 — the homeowner owns the sewer service line from the public main to the house, all of it, with Metro's narrow right-of-way relief sequence behind it. Read that page from a Madison address with one correction held in mind: the ownership instinct is the same everywhere in this region — the lateral on your property is yours to maintain — but the §15.40.050 machinery, the two-foot cut at the right-of-way boundary, the signed release, the free residential repair of the right-of-way segment, is Metro's programme for Metro's system. Madison customers work through MSUD's own rules and MSUD's own crews for anything on the public side, and the district's number — 615-868-3201 — is the one to start from. The utility on your bill decides which phone tree is yours. It sounds like a small thing until you're two calls deep into the wrong one with sewage standing in the shower.
What doesn't change across the district line is the pipe in the ground. Madison built out through the same 1950–79 window as the rest of post-war Nashville, and homes of that period typically sit on cast iron laterals now deep into the material's published lifespan ranges — corroding from the inside, narrowing with scale, catching roots at any joint the street trees can reach; our research names Madison, alongside East Nashville and Donelson, among the neighbourhoods where root pressure from street trees is the standing pattern. The era-based cautions are identical: cleaning fixes clogs in sound pipe, descaling earns its money on scaled-but-solid iron, and no tool fixes a line that's collapsed or rotted through. The camera doesn't care which utility district it's in. Neither does the tree.
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Madison work, from us
The offer is the same one the whole site makes, with the triage corrected for the district: if the problem is yours alone — one house, any weather, the pattern pointing at your lateral — we camera first, quote in writing, clean at $249 with the camera before and after and our written 1-year warranty on sound pipe, repair from $95 per linear foot where the footage says cleaning has stopped being the answer, all of it off the single list on the cost page. If the pattern points public — the street, the neighbours, the rain-surcharge signature — we point you at MSUD before we point you at an invoice, and if you've already spent a morning being bounced between Metro and the district, (615) 555-0134 is where that runaround ends: tell us it's Madison and we'll start from the district's map, not Metro's.
The ownership principle — your lateral, your maintenance — holds the same way, but the specific Metro Code §15.40.050 relief sequence (the right-of-way repair programme) is Metro's, for Metro customers. Madison's public-side questions go to MSUD under the district's own rules. Our who-owns page explains the Metro machinery in full and flags this caveat in its own box; this page is the Madison half of that flag.
MSUD: 615-868-3201. Simultaneous trouble across several houses points at the public main, and in Madison the public main is the district's. Don't pay a drain company — us included — to investigate the district's pipe.
The same era answer as the rest of post-war Nashville: a camera's verdict on 1950s–70s cast iron. Scale, roots at the joints, the occasional bellied section. Cleaning at $249 where the pipe is sound, descaling or repair where the footage says otherwise — the district line changes the phone numbers, not the pipes.
Outside Madison?
Nearby areas we serve from Madison
01East NashvilleDrain repair in East Nashville starts from a fact no amount of cleaning changes: a large share of the housing stock east of the river was standing before the Second World War, and the pipes under it are the pipes of that era.↗02Sylvan ParkDrain cleaning Sylvan Park TN work has a rhythm the rest of the city doesn't, and the neighbourhood's biggest competitor says so on its own website.↗03DonelsonDrain cleaning Donelson TN calls come out of one building wave.↗04Whispering HillsDrain cleaning Whispering Hills TN is a page that exists because the search data says the neighbourhood asks for itself, by name — and because its pipes genuinely aren't the same story as the rest of the city.↗05GoodlettsvilleDrain cleaning Goodlettsville searches sit on a line most homeowners don't know is under them: Goodlettsville straddles two counties.↗06BrentwoodDrain cleaning services in Brentwood TN start from a different place than the rest of this site, and the page should say so in its first breath: Brentwood is Williamson County, not Davidson.↗